N  a  t  i  o  n  a  l      C  l  o  s  e      O  u  t      B  a  y
       
 
     National Headquarters
        Mesa Arizona 
     



Weekly Sales Dept Meeting   Master Training Library   Supply Ordering  Bay   License  Committee Entrance
             
In Home Sales Livepage Organization News Prochem Ordering Bay Pro 5 Uniform Ordering







 The Internet Does Not Wait For Us.
  

     Closing Out Your Jobs By 10pm And
     Making Your Deposits By Noon The
     Next Day Are Critical For The Sales Dept
     To Operate Correctly And Maximize Our
     Internet  Sales. All Revenue Must Be
     Reinvested Into Our Campaigns Within 24
     Hours To Grab The Biggest Market Share
     Possible The Next Business Day.
     Don't Limit Our Business.  Please  Do
     Your Part To Ensure Our Success.....
    New Page
   








 
   
       The Boss Optima television     
       commercial is in production. 

     
         













    National In Home Sales Tournament    
          Tournament Livepage Enter
         October  Wildcard Tournament  
   New rules and a whole new game..!!!.
    
     
  A newcomer to our organization is making waves in the October tournament.    



       
         
    Congratulations To Phoenix's Will Ahl on winning the April  I.H.S Tournament!!
   
   















   
Leather Cleaning Campaigns Are Being Launched. Click Here To Prepare

One Of The Best Leather Cleaning Kits We Have Found Is Being Sold By Interlink
Click Here To Purchase
   


   

















        Seek First To Help And Serve Others. And All Else Will
                            Be Given To You.... 




     
         














 A Customer is A Human Being Who Has Put Their Trust In Us ....
A Successful Business Man Is A Man Who Cherishes This......
   


     










   
   Sacred Knowledge
   
In my humble opinion Neil King of the Albuquerque market  is one of the most conscientious partners we have ever had the privilege to work with. His care and concern for his customers is truly world class. I just wanted you to know your efforts are always noticed Neil. It is a privilege being in business with you...

Mike Ochoa
   
   
In every aspect of our lives (business and personal) the world we live in, is a perfect mirror of each aspect of ourselves....Perfectly........

It reflects back to us exactly what we "feel" towards that aspect.  What we feel joy towards reflects joy back to us. What we honor and respect reflects honor and respect back to us.  What we disregard reflects disregard back to us....

Every aspect of you manifests in this world as a perfect reflection of what you   feel about that aspect...Perfectly with no exceptions, to the largest and smallest aspects of your life........

From the shoes you wear to the food you eat to who you love.........You are experiencing a perfect reflection.   

If you frown into a mirror you have no choice but to see a frown. A perfect reflection.....Just as you can never "wipe away the frown"  from a mirror. You must first smile to change the reflection........

We manifest our world every day......The key is to ask yourself   what you wish to manifest ,   what reflections you wish to create in your life.......then to simply  let your "feelings" towards that aspect match those reflections, thus  throwing this into the mirror of life..



   





  Think Like A Customer 
All of the answers to success become so obvious, when we simply think like a customer.
     









      Being late, and making a customer wait
 is a broken promise and business suicide.
 
Arrive at your first job, at the first hour of the time slot. So, you are a head of schedule. You never 
   know what the day will bring... 
 







Congratulations to Philadelphia's Ray Gordon and Seattle's Teddy Moon on recently hiring new technicians and adding 2nd vans to expand their market. 
   
     
         










   



 
 




               
     The Organization Is Strengthened!  


  3 New Partners Receive Ownership Licenses  
The date was September 28th, 2012. Three partners who have managed their territories for a little over a year, were all granted official franchise licenses for their territories. Neil King representing the Albuquerque, New Mexico market. Fidel Cruz representing both the San Antonio, Texas market and the Austin, Texas market. And Philip Malveaux representing the Houston, Texas market.

The National Headquarters held an all day ceremony to recognize these three for their tremendous efforts and the excellence they have demonstrated.

Unfortunately, Fidel Cruz missed his a.m flight and had to arrive towards the latter part of the day. (He is not featured in the pictures) We regret that we didn't get to spend more time with you Fidel. You are truly one of the best in the nation!

Congratulations to these three for achieving this milestone. All three now have full ownership of their markets. And will now join the other three franchised partners in building equity and defining the guidelines for our growth.


   



   
   The Sales Team with the new licensed partners.   


            
   Boss Optima congratulates these three partners. And wishes them
  Continued Success.  



 



       










     Support Our Partnership  With Prochem
       Buy your products here only.
Our Prochem products are now available. We now have a special opportunity to grow our private label and buy at 40% to 50% less then what the supply houses charge you.

Just like Coit and Stanley Steamer we can now
buy our products direct from the manufacturer. And not have to pay supply house mark ups. We have Prochem one of the world's largest manufactures producing our own private brand just for us.  And there is no middle man. they ship right to you.

Prochem is concerned that we will order enough to make this worth their wild. Our president Mike Ochoa did a great job of convincing them that we are a growing force in the industry.  Now we have to show them by ordering.

It is critical that each National Partner do his part to purchase here at our site, so we can show Prochem that we are worth the investment they have made to create our brand for us.

Right now three products are available. Ultrapak Prespray, All Fiber Rinse, and our Ceramic Tile Cleaner. Even after shipping costs you will save 25% from what you can buy these products locally.  If you order a thousand dollars of product there are no shipping costs and your savings are over 40%. 

Use the Prochem Ordering Bay Button at the top of this page to go to our ordering page.
 


























     
 
     
          Under Armour  And  Nike  Uniform Upgrade On The Way!
Using Nike's Online Design Gallery Franchised Partners will be able  to "design" custom Nike shoes with the Boss Emblem. and save them to a special gallery where other partners can purchase them.
 





     

Important Announcement

   Respected Partners:  
The National Headquarters and the 3 Licensed Partners who sit on the board that helps determine operating guidelines , have voted on an operational change to our cleaning system.  As of July 1st it will be mandatory procedure that on every carpet cleaning, upholstery cleaning, mattress cleaning and tile cleaning service, one  "blower" or air mover will be used during the service to speed up dry time for the client and more importantly to create another element of "NEW BETTER DIFFERENT" for our service.  This element will have a visible effect on our sales and marketing effort because it will create another distinction as to why the public should pic us. To date, several of are National Partners have already been using this procedure in their services with great success. And most of our National Partners who were polled said they already had a blower as part of their equipment accessories. We will now once again, raise the bar and continue to standout by making this a  mandatory step nationwide.  We are very excited to implement this guideline and measure the effect it has on sales and marketing.

An air mover (pictured below) can cost anywhere from $150 to $250 depending on the manufacturer. If a blower is purchased we are requesting that it be blue to accommodate the new decal package we will be issuing in a few months.

AC25A - Omni Dry 2.9 Amp Air Mover


Because we realize this will involve some cost to some of are National Partners, National Headquarters is offering special 0% interest financing to assist. The following terms are offered for the purchase of one (new) blower only per partner. Here are the details...

  1.)  Headquarters will offer to advance you and  pay 50% of the cost of your blower at the time of purchase. (Up to $100)  Simply call us when you are at the supplier and Cathy will use a company card to pay 50% for you.
A receipt will have to be issued to headquarters at the time of purchase.
   
  2.) The $100 advance will be paid back to headquarters in 5   $20 payments on your next 5 pay periods. Interest free.
   
  3.) Franchised Partners only: Franchised Partners will also be bonused a $30 equipment credit if a blower is purchased.


 Again, please realize that on Monday July 2nd the Sales team will start promoting this as a standard feature for all carpet cleaning, upholstery cleaning,tile cleaning and mattress cleaning services. Again, only one air mover is required per service. We will post a procedure to use the air mover here in the national close out bay soon. If you have any questions or comments about this development please contact Mike Ochoa at Headquarters.







 





A Partner Is Recognized Nationally For Excellence....
  Most of you are familiar with Cleanfax magazine. This publication is well known for a being a great trade magazine with a lot of great training information and industry knowledge. I highly recommend it as required reading for all of our partners.

Recently our Seattle Partner Teddy Moon was acknowledged by cleanfax for winning a monthly contest they had for dramatic cleaning results.  Teddy submitted some chairs he cleaned for a customer and was chosen as the winner of the contest. He will receive a $500 chemical prize package from Cleanfax....

Great Job Teddy!



Here is one of the pictures he submitted...

Here is a link to cleanfax magazines website if you would like more information on this magazine..

Cleanfax.

   



 
























       
    Eliminate Redos Forever
 Click Here To Learn How
   











 
 

 Some Men Lead By Example.......     
       Philip Malveaux      
         Houston Partner       

















     
   
   They don't send  technicians to a customers home who own the business.....
                                       We do every day!

      Show Your Customers The Difference!   

   






























  Dear Respected Partners:
We have authored a  very special webpage that I feel is essential to our future growth. This webpage has been in the works for a long time. It will definitely be required reading for new Partners.  Too many times I feel I am having to explain our operating "beliefs" to newer partners. I also find that often we have to  "deprogram" new partners to get them to stop thinking like a smalltime carpet cleaner. At this level , we are competing head to head with the major chains, Coit, Stanley steamer, Servicemaster, Zerores. Our marketing targets the high end client who wants high end quality. We take these clients away from the majors every day...

I truly feel this is one of the most important web pages we have ever authored. Please read this as soon as possible.

Click here to read the page



Thank you,

Mike Ochoa
   



   




     
     

 
 


     
              Start thinking about multiple vans.  That is where this is all heading..............  

 
 
 
Every day our sales team convinces customers that we are a better choice.........Be  Better  Then Them Today!
         



Compare your service to what
Stanley Steamer is doing..
  Click here to see their service.































Mike Direct Connect Email     
(Use the field below to send an instant email message to me.)




Always Conscientious  .   Always Sharp  .    Always Exceeding Expectations  
Stay focused on the customers and who put their trust in us.  And let our house always be just.
  Mike Ochoa

Sales  Rep Quality Ratings    
A=Excellent    
B=Ok    
C=Poor    
   All jobs are required to be closed out. Even reschedules and cancellations must be closed out.  

Your ID Pin 
Your Name    Service Date Number of jobs to close out on this form  (All jobs issued for this day)
Job 1
         Final Job Result                          
        Customer Name
 
 Starting Money Out

 
         In Home Sales Sold

                  In Home Sales Itemization
Payment Type
     
Check No Or Credit No


                    



                       Job Notes
Sales Rep Quality Rating Issued By  Technician 

 Invoice Qlty
               
Check Amount

 
Price Qlty  

Job 2
         Final Job Result                          
        Customer Name
 
 Starting Money Out

 
         In Home Sales Sold

                  In Home Sales Itemization
Payment Type
    
Check No Or Credit No


                    



                       Job Notes
Sales Rep Quality Rating Issued By  Technician 

 Invoice Qlty
               
Check Amount

 
Price Qlty  

Job 3
         Final Job Result                          
        Customer Name
 
 Starting Money Out

 
         In Home Sales Sold

                  In Home Sales Itemization
Payment Type
    
Check No Or Credit No


 
                    



                       Job Notes
Sales Rep Quality Rating Issued By  Technician 

 Invoice Qlty
               
Check Amount 


 
Price Qlty  

Job 4
         Final Job Result                          
        Customer Name
 
 Starting Money Out

 
         In Home Sales Sold

                  In Home Sales Itemization
Payment Type
    
Check No Or Credit No
 
                    



                       Job Notes
Sales Rep Quality Rating Issued By  Technician 

 Invoice Qlty
               
Check Amount 


 
Price Qlty  

The Total Amount You Will Be Bank Depositing For This Day  Please deposit by 11a.m the next business day. 
*Please remember: State banking laws do not allow cash to be deposited into our company bank accounts. Please call headquarters for instructions, if a customer insists on paying with cash.   (Please do not mix days together , when depositing)
   

    This is your market.  You own it.   We build it together.   Not just with each other, but for each other.  
  40 cents of every dollar to you. 
  Aprox 31cents of every dollar to internet advertising.
  Aprox 19 cents of every dollar to our sales people.
  Aprox 10 cents of every dollar to operate our National Headquarters.
  100% to our growth!!
Together we have the ability to deliver an experience  that exceeds the industry majors. Sears . Coit.  Stanley Steamer. Stay Conscious of this goal in everything you do. Your sales people are trained to "wow" the customer with our extraordinary customer service and sales techniques.  Match them  with what you deliver in the home.
Wow the customer. Go beyond what their expecting.  When our customers become fanatical, profits soar...
   
License Holder
Committee
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