Please remember. We tell all customers that we will guarantee stains as long as they have not dyed the fibers. Pet stains, red stains and kool aid stains are great examples of stains that can potentially dye the carpet fibers. Always attempt normal procedures to remove these stains to demonstrate due diligence. However if results are not effective. remember to use the term "dyed the fibers" when explaining this to the client. That term will help remind the client of what the office staff promised.

O-Pet stain  O-Rust stains    and   O-ink stains  

Are examples of stains we would pre-treat before step 2.

When pre-spraying always saturate heavily soiled traffic areas. The rule of thumb is:  The more time you spend pre-spraying, the less time you spend on the wand. 

Be very detailed with your spraying and focus on saturating all areas that  appear soiled and puddeling  the worst 30% of the carpet.

Effective detailed pre-spraying is essential for maximum results. The carpet should be sprayed heavily enough that a soaking effect is achieved. 

When pre-spraying , remember the 70-30 rule:  Spend 70% of your prespraying time on the worst 30% of the carpet.

This is one of the biggest secrets in carpet cleaning. Understanding that prespraying is the biggest factor in determining how clean the carpet comes out. The goal is to leave absolutely no microscopic "Dry Spots" . Dry spots are what makes the carpet look not as clean when you are done. Think of the analogy of washing dishes. If you have a crusty dish it can be very difficult to scrub clean. take that same dish and let it "soak" or "dwell" in dish washing soap for 20 minutes and now it becomes very easy to just wipe clean. Your pre-spray will achieve the same thing for you but it must be sprayed heavily enough to get a soaking effect. And we must let it dwell.

This is critical for heavily soiled areas. What you will notice, is that the carpet actually begins to look clean while you rake. Always try to rake heavily soiled areas with a cross motion. east and west. And north and south. If you have a floor buffer you can also use a carpet bonnet pad for a faster scrubbing. Here is a link to a great inexpensive mini buffer that is great for scrubbing....Mini Buffer

While we are agitating the carpet, we are also allowing for effective dwell time. Please remember: The longer the prespray dwells in an active wet state. The better the cleaning results you will achieve. Don't make the mistake of shortchanging your dwell time.

Its all about eliminating dry spots. Any part of a dirty fiber that does not touch prespray will still appear dingy after the wand rinse. Good agitation overcomes this to get the best results. Without good agitation , your pre-spray may just sit on the surface of the fibers.

Neutralizing Rinse
The 4th step is we do a deep steam extraction cleaning with a neutralizing rinse to completely rinse the carpet and ensure that no residue is left in the carpet. If we are highly effective on step 2 and 3, then this should give us great final results in the appearance of the carpet.

Please remember if the rinsing results are not desirable. This is an indication that preconditioning steps 2 and 3 were probably not effective.  Do not overuse the wand to try to clean the carpet. Repeat steps 2 and 3 if necessary.

 

*Never run detergent through the carpet wand. This will leave residue that attracts dirt and soil back into the carpet. All major carpet manufactures recommend a neutralizing rinse be the final step of the cleaning process. This step leaves the carpet feeling soft and fluffy and ensures we have rinsed the carpet effectively.

We recommend Prochem All Fiber Rinse for this step.