The
5 Base Products Required For Your Partnership.
| These products
are required to perform 3 of our
services to operating standards. |
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Our company
realizes you have developed your
personal preferences with cleaning
products you use. And we will allow you
to use some of these products while we
accumulate initial customer ratings.
However 5 of our services do require
specific products to ensure our quality
standards.
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Here are the
5 base products we require new National
Service Partners to purchase
before operations commence.....
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Product |
Services used for: |
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Primary Carpet Cleaning
Pre-Spray. This product should
always be applied with a
hydra force sprayer. Your Market Director will advise you if this is necessary. |
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Primary carpet rinsing solution.
This is the only product that
should ever be run through your
steam wand. |
Primary Area Rug Cleaning
rinsing solution. |
Primary
pet stain neutralizer. This is
the initial product we use to
treat pet stains. If this fails
we then quote the customer for
enzyme treatments. |
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Primary Upholstery
Cleaning Pre-Spray. Please
read the following link for a
detailed explanation why this is
critical for our upholstery
cleaning service.
Click
here to view our upholstery
cleaning procedure. |
Primary Area Rug Cleaning
Pre-Spray. |
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Exclusive Carpet and Upholstery
Sealer for all services. |
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Odorless Mineral Spirits |
Primary Drapery Cleaning
Pre-Spray. Can be purchased at
Home Depot. (This is the only
product we ever use for drapery
cleaning)
Click here to view our drapery cleaning procedure. |
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Pet Stain Policy
And Procedure.
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Our companies sales agents are trained to use a very
exact script when they discuss pet stain issues with
our clients. Anytime a client expresses that they
have pet stains. Here is what the client is told by
the sales agent ...
"When we do our 5 step cleaning a basic pet stain
neutralizer is included for all pet stains. If this
fails to work, our technician will discuss other
options with you when he is out there" |
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What is this "Basic Neutralizer"? |
It is 1 part Prochem All Fiber Rinse.
2 parts water . This basic neutralizer
mixture is put into a hand pump sprayer and
is applied to all pet stains before the pre
spray.
It is the only treatment included in our
service for pet stains.
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This script basically tells the client that we will
make an attempt with a basic neutralizer, as part of
our regular service. But if that fails, then you
the technician have the ability to give a price
quote to use enzymes, reducers, heat transfers or
even water claw treatments . The reality is there
are several factors that will determine if this
basic neutralizer mixture has a positive effect.
You just never know until you try it. And that is
one of the most important keys to this policy ...
ALWAYS TRY THE NEUTRALIZER. Even if you don't think
anything will improve. We still must fulfill the
promise that we have made to the client. There are
several reason why skipping this attempt is bad for
our business. So, please do not make this mistake.
We will work hard to ensure that our clients
understand what has been promised to them. And if we
do not deliver on this promise, you will damage your
credibility severely with the client. And
jeopardize your license.
Please notice that the sales agent script says
nothing about
pet stain odors. The script
only addresses the stains created by pet accidents.
When it comes to any odor issues, our policy is
always to let the technician quote the odor
solution, when he is in the home. The only time we
will give any price quotes for odor removal, is if
the client is really pressing hard for a quote
before they commit. In this case, it is very common
for us to quote about $25 a spot or $75 for an
entire room of odor treatment.
We Only Sell Odor Treatments If We Believe We Can
Solve The Problem
The general rule with odor treatment sales, is that
we only sell odor treatment if we are confident it
will remove the odor. And if we are willing to
warranty it. If we are not confident of these
things, we should not sell it. |
Sanitizing
Incentive Strategy
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Our National Sales Team uses a specific strategy
to attract clients who have previously not
accepted an offer we gave them.
This strategy involves including a
sanitizing service as an incentive to
purchase from us. This sanitizing service is
promoted as a reason to reconsider an offer we
have given a client . This strategy is highly
effective is luring customers back who have not
accepted our previous offer. The actual
sanitizing service simply involves you adding a
small amount of anti microbial to your
pre-spray when cleaning . The primary product
we recommend for this application is
Microban Milgow Plus. A gallon of this
product runs about $44 but will last you 4 to 6
months. The long term cost of this
Sanitizing Service
is very low , when we consider the thousands of
dollars in revenue created by this strategy.
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Performing The Sanitizing Service At the
Job Site
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Step 1 |
Prepare a gallon of the
sanitizing base mixture by
mixing 13 ounces of
Microban Milgow Plus to
one gallon of water.
This is the base mixture that
will be used for the sanitizing
service.
This base mixture will equate to
costing you approximately 18
cents a job.
*1
Gallon Of Microban Milgow makes
aprox 10 gallons of base
mixture.
This equals aprox 256 jobs being
performed by the 1 gallon
.....18 cents a job !! |
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Step 2 |
At the job site add 5 ounces
of your base mixture to your
hydraforce presprayer with your
preconditioner. The sanitizer
base mixture is applied with the
preconditioner. |
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Step 3 |
Make it a point to inform
the client that you are adding
the sanitizer to the pre-spray.
Let the client be assured of
this. This is a key "Experience
Point" in our service. |
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