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National Service
Partner Orientation |
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look forward to a prosperous partnership with you. |
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Our sales team is now preparing to build a prosperous business with
you. Our headquarters in Mesa Arizona employs some of the most state
of the art technologies available in our industry for sales and
marketing. Our goal is to build a thriving business with you as
our elite service provider. In this new trial partnership, you
have the opportunity to prove to us that you can meet the
requirements to become a licensed partner. We will do our
best to wow you with our sales performance and our ability to
create highly profitable jobs for you on a constant basis.
All we ask from you, is that you wow the customers with your
service. Get 9 and 10 ratings and deliver what is promised to
the client.
As you begin to work with
us, there will be many times where it will be necessary to contact us
regarding job notes and service questions. We encourage you to do this as
much as necessary. Our sales team and administrative staff are here to fully
support you through all operations with us.
This
web page will help you to understand some general operating guidelines. If
you require further explanation of anything you read on this page please
call headquarters at 1-800-566-9814
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Boss Optima National Headquarters Mesa, Arizona |
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Know What
Your Customers Are Being Sold
It is critical that you
study the current market website that we have created
for your market. This will help acclimate you to all
of the elements that are being used to promote our service to the
public. It is very common for customers
to ask you questions about material they read on
the website. Your market may have as many as 25 websites working nonstop
to keep you busy. Each website is an exact replica of the other,
but just labeled with a different city or town. |
General
Route Operating Guidelines Section 1
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There are 4 Primary objectives our National Service Partners must adhere to,
for our partnership to be effective:
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Stay on schedule, do not be late.
(Arrive at the first job, at the first hour of the timeslot please) |
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Project a first
class image to our clients. |
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Perform
outstanding workmanship. |
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Give outstanding customer service. |
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How do we get the customer to
pay top dollar?
Its actually very simple, we are promoting you as one of the best
in the world. The idea behind Boss Optima is that we are an industry all
star team. The best of the best. We will use this message
to attract customers and promote ourselves as the industry's
elite. It is essential that the customer experience exceed their
expectations. We know from our extensive market research that
customer who give us a "9" or "10" rating behave much differently then
customers who don't. Put simply, 9 or 10 ratings create wealth in our
industry. Here at Boss Optima we will call each client after the
service and get a rating in 3 categories. Our standard is
that 80% of our clients must give us a 9 or 10 rating.
Achieving this is essential to continue your partnership with
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We know you are good, But we will make you elite.
As you acclimate into your partnership, the training we will
give you will take you to an entirely new level of expertise.
You will learn things that only a small few in our industry are
aware of. Techniques, strategies and concepts that wow customers
and create constant business. The key is for you to be open to
the coaching we will give you. Do not let your ego keep you from
soaring to new heights. The techniques and strategies we will
teach you, create wealth in this industrey. |
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Image is 50% of your Success
One of the biggest secrets in
carpet cleaning is understanding how important image is to
profits. All the major chains spend millions on their image
components . Uniforms, logos, item branding, these are all
important to maintain a profitable growing business. The
image you deliver creates the experience your customer
remembers. Our company consistently attracts high end customers
who come back to us again and again , because we know what they
want. In your new partnership it is critical that you
realize that the ratings you get on image are just as important
as the ratings you will get on cleaning results. In the first
stage of your trial partnership you will be asked to only
utilize uniforms, magnets and clean equipment.
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Nike navy blue Boss Optima polo shirt |
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Solid black or tan pants |
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Solid black shoes and belt |
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Understanding Our
Tech ID System.
Our company takes
great care, to try to create the most memorable
experience possible with the customer during the
sales process. One element of this
process is what we call our tech id procedure.
This procedure gives the customer an "ID" of the
technician we will be sending to their home.
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After We Schedule The
Client:
Our sales rep
will complete the sales process and will have the customer
scheduled on our electronic calander. One of the
final steps of the scheduling process, is to tell the
customer
that we want to introduce them to the
technician who will be performing their service.
And to do this, we are sending them a "tech Id"
through an email.
This procedure has three objectives:
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To make the customer feel comfortable and
safe with who we are sending to their
home. |
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To "wow' them with how conscientious we are
about their service. |
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To promote your abilities and skills. And
help justify our prices. |
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Customers love this gesture and give us very
positive feedback about this email. The actual
email contains a professional picture of you, plus
a small description of you for the client.
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A Staff Member From Our Headquarters
Will Coordinate With You To Take A Tech ID Picture
with
you prior to running your first job.
If necessary, our admin
staff will be scheduling an appointment for you,
at a local portrait studio. This portrait will be
the picture used on your tech id.
Headquarters will pay for the portrait and cover
any cost associated with delivery of the picture
to us.
Your role is to simply ensure a prompt arrival at
your scheduled appointment. And to be
professionally dressed.
When the session is completed, simply call
headquarters and one of our admin staff with use a
company credit card to pay for the studio visit. |
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Taking
your Tech ID Picture.
Our company Tech ID's
are a critical element to wowing our customers.
It is very important that you dress professionally
when taking your tech id picture. Here are
some examples of our existing partners tech ID
pictures....
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Neil King
Albuquerque Partner |
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Spiros Moumoris
Florida Partner |
We are committed to your success. This
element of our business, is just one factor that
say's to the public, we are new better and
different.......!
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General
Route Operating Guidelines Section 2
When operating a Boss Optima service route please adhere to the following
guidelines:
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Please never call
the client directly. If you are running late or need to get In to a job
early, please call headquarters. A member of our staff will call the
client for you. |
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If you are
running late please call headquarters at least 1 hour before the
1st hour of the timeslot. Example: If you are running late
to a job that is a 12-2. Call headquarters by 11:00.
(We
always want to give a client a 1 hour notice if we are running late.) |
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If you get to a
job and there is any discrepancy regarding what is to be cleaned or the
price of the job, please do not negotiate with the customer
yourself.
Call headquarters
and we will have the Sales Rep who sold the job deal with the client.
(The job of
our Sales Dept is to ensure that you do not have discrepancies when you
get to a customers home.
If there is a problem please allow them to correct it.)
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If you ever need
pricing assistance, please call headquarters.
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How does the
customer get a receipt from you?
Our company will issue you an app for your cellphone which will enable
you to closeout the job upon completion. You will simply enter the
customers final totals, the manner in which they are paying. And press a
button. The customer will then have a receipt instantly emailed to
their email account.
If a customer pays by credit card you will need to call headquarters to
have the card processed. Our staff will give you an authorization number
which you will have to enter into the app on your cell phone.
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If you get to a clients home and the client wants to re-schedule ,
please call the office at that time so a headquarters agent can reschedule the client at
that time.
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High quality work
is essential for our partnership to flourish. During the job encourage
the client to review your work and feel comfortable communicating
if they are displeased. showing concern and being conscientious is
critical for gaining client loyalty.
One of the biggest keys to getting 9 and 10 ratings is to understand
that most clients do not naturally feel comfortable telling you when
they are displeased. There is a "wall" that must be broken down
first. The more you ask for feedback the more you are relieving the
anxiety for the customer and allowing the client to be honest and
forthcoming.
Customers must be made to feel comfortable, being honest....
This is one of the biggest secrets for carpet cleaning success...
Quality always must be a mutual conclusion between you and the
client.
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There are 5 Base
products you are required to utilize for your Boss Optima
Services. Prochem Ultrapack Prespray. Prochem Fine Fabric Shampoo.
Prochem All Fiber Rinse. Dupont Teflon Sealer. You can purchase
these products direvctley from
http://www.prochem.com or from a local supplier.
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Uniform Shirts and Van Magnets
Your partnership requires you to wear
our Nike Boss Optima Shirt with black or tan pants/shorts. And solid
black shoes. Your pants and shoes can be purchased by you locally where
you prefer. The Nike shirts must be purchased below.
Our Nike shirts can be purchased by calling 480-345-6337
The magnets for your van can be purchased by calling -602-954-4680
Please order your shirts and magnets as soon as possible. Let our
headquarters know the approximate dates you will have them delivered to
you. We will coordinate our campaigns to start a few days before
you receive your magnets and uniforms. So, you can have work as soon as
possible.
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General
Route Operating Guidelines Section 3
Getting Assistance.
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Don't Let the customer
know that you don't know.
As you start running jobs in your new partnership , (especially
in the first month), there will be many situations where you
will have questions during the service visit. This is just part
of the acclimation process with our company.
It is critical that we do not expose the customer to this.
Please never seek assistance in front of the client. Always step
outside the home and call headquarters so you can talk in
private and get the answers you need. It never looks good for
you to receive coaching or assistance in front of a client.
Please always do this in private. |
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If you ever
have issues that need to be addressed I always want to know. you can do anyone of the
following:
Make a note on your
close out for me to contact
you.
Call me direct on my personal cell phone
480-734-7449
Or you can reach me at the office.
1-800-566-9814
Mike Ochoa
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If a situation occures where you
are unsure of the proper procedure, please do not assume or guess.
Simply call headquarters and we will give you complete instructions on
how to manage the situation. |
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For credit card processing simply call headquarters with the card
information and we will process the card while you wait. We always want
to process credit cards while you are at the clients home. Please never leave the home without a
confirmation number. We accept mastercard,
Visa, Discover and American Express. |
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No Cash Policy
As of today January 2013, all customers are being
instructed that we do not accept cash as a form of payment anymore. If
you have a customer who attempts to pay with cash. Call the office
immediately and we will talk to the customer directly. Failure to do
this, will be considered negligence. Cash is no longer accepted by our
company. |
General
Route Operating Guidelines Section 4
Customer Stealing Violations.
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You
are on a path...
to become
a licensed partner in this company. Be smart, about the temptations that come
with a partnership like this. Our company has parted ways with talented
technicians because they committed even small acts of client "side jobs".
Any form of
personal client marketing or client stealing on any form is grounds for
immediate contract termination and will make you subject to contractual
penalties. Don't risk your partnership for a short term gain.
Please always
stay conscious that side jobs and in any way promoting your company to
Boss clients, is always grounds for termination of our partnership. No
one customer Is worth your lucrative partnership with us.
The new subcontracting account you have with us will enable you to
fill your vacant time slots with extremely well priced jobs . Creating a
whole new source of income for you. And if you demonstrate
the ability to manage it correctly, we may give you ownership of the
account which means you can sell it for profit if you desire.
The benefits far outweigh the short term gain of doing a side job.
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General
Route Operating Guidelines Section 5
Maintaining Strong
Service Image.
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Please make sure
these 5 experience elements are always maintained in your service.... |
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Uniform
complete, sharp and clean.
It sounds corny, but this is
critical on so many levels. The customer is comparing you to every Tech
they have ever been exposed to. Stand out here, and the customer is
already moving towards fanatical.
This is one of the easiest and most
bulletproof ways to start creating the perception we want. A 9 or 10
rating should always be achieved on appearance.
** If you start on a "try out basis" you will be asked to wear
the following
temporary uniform during your 1 month tryout:
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Solid navy blue polo shirt . |
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Solid Black Pants |
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Solid black shoes and belt |
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Equipment
clean and well cared for looking.
Think your customer doesn't
notice that grime on your wand. Your wrong. Customers see and notice the
smallest details. They will probably never mention it to you. But they
do. And it affects their view of you the messenger.
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The Van
Clean and neat. With a Boss magnet on the door.
Your van is a messenger
in itself. It talks to every customer who sees it. The majors pay great
attention to the appearance of there vehicles because they realize the
profit multiplication of this. Customers can not help but want to see
what the van looks like while you are there. Its inevitable.
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Your
Attitude..
Your
customer wants to know you care. If you care more then her, she's in
heaven. But you can't fake caring.
Either its genuine or its not.
Its much easier to care
more and have a great attitude when you realize the public is willing to
reward you and pay a premium for it.
Think about this for a
second....allot of your happiness with what you do is tied to what your
being compensated for doing it. Remember the last time you did a job
that was very profitable? Did it "feel different" then other jobs you
have done. In Home Sales helps you be rewarded at a high level for
performing at a high level. |
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Your
Workmanship.. Its
simple, extraordinary results are like a cheer squad standing next to
the customer, telling her how great you are during the entire service.
When you apply In Home
Sales, your workmanship becomes a money printing press that you own.
In the first 30
minutes of a job we want to exceed the customers expectations with our
cleaning results. When we do this, magic happens... In Home Sales
become effortless.
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Essentially, we
want to look new better and different then what they are accustomed to! We
want that wow first impression! We want them to be impressed with the
messenger. You |
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Basic Service Guidelines |
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Furniture Moving Policy |
There are only 4 types of furniture that we are
allowed to move:
-Sofa's -Loveseats
-Chairs -Tables (if cleared
off) |
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Stain Policy |
We tell all clients we will guarantee spots and
stains as long as they have not "dyed the
fibers". Pet stains , red kool aid, and wine are
all examples of stains where we would make the
attempt, but if the attempt failed, we
would simply inform the client that the stain
has "dyed the fibers". (Any stain that
requires a heat transfer with an iron is charged
extra. You determine the price for this
treatment on site.) |
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Demo Gaurantee Policy |
Every client is told (that if they request it)
we will give them a 10 minute demo up front
before we start the service. So, they may see
are brilliant results. The reality is only
about 20% of our clients make this request. |
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30 Day Guarantee Policy |
All services performed by Boss Optima partners
are warrantied to the the client for 30 days
after the service date. |
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Constant Feedback Policy |
As a technician in our organization, the
standard we ask of you (to get 9 and 10 ratings)
is to ask the customer to evaluate your work
twice per room cleaned.
This constant feedback encourages the
client to "feel safe" telling what they really
think. And by doing this, redos are eliminated
and ratings increase. |
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I am your customer and I have a huge secret.
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Every time you come into my home,
I am actually afraid to tell you what I
really , really , really think....
You see, I am afraid it
will insult you.
I am afraid you
will "take it personally" , if I
tell you that I am not really
satisfied with something.
I am watching you work so hard and it looks like
your trying to do a good job ......
So, I
tend to downplay issues that
concern me. Sometimes, its just
too uncomfortable to complain. And
sometimes, the worst part for me is
, I may love your effort and friendliness, but
just not like the results your getting...
So its really uncomfortable to criticize your
results to your face, when I may like you as a
person.
I am much more
comfortable waiting for you to
leave my house and then just calling the
office and talking to them. Or
just finding another carpet cleaner next time.
The
only way you can ever truly
"wow" me or really impress me is
to first make me feel
comfortable
telling you what
I really think. And
understand that I really appreciate when you
make me feel comfortable giving my opinion to
you.
I would love to do that , but you must first
reassure me, that it will not be
awkward or uncomfortable.
Believe me, it would be far more
convenient for both of us if I
could just tell you now, while
you are already in my home.
Here Is a great analogy of what
I feel like when your in my home talking to
me...
Imagine how comfortable would you be standing in
front of a chef (just you and him) while he is
asking you to taste his food. How comfortable
would it be for you to tell him you don't like
the taste...Or even that you hate it?
When you see him working so hard ... Just for you.
I don't want a redo any more
then you do. But you have to
help me with my fear , by
encouraging me to give you
feedback often.
The more
you ask me for feedback....the more comfortable
I will feel being honest.
And then at least we can get resolution on
everything before you leave...
And please remember, I don't know anything about
carpet cleaning. I am trusting you to care for
me, in this area of my life...
Now partners, ask yourself....which chef
would you rather have cook for
you?
"The one who never asks how it
tastes"?
Or the one who.. "is passionate
about making sure you love the
taste"??
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From Mike Ochoa:I
can't tell you how many times a
technician, trying out for our company,
thought he did a great job because a
customer gave him a tip or "seamed very
happy" when he was done.
And then we call the client a few days
later and they give us a 5 rating. If
you only ask the client once or twice
what they think, don't assume their
being honest with you. Statistics
show they are not being sincere about
what they really, really, really
think. Because it would be way to
uncomfortable for them to judge your
work, to your face.
"Honest feedback is a huge key to 9 and
10 ratings. " But you must ask for it
often. So often, that the customer
will start putting their guard down and
really start feeling safe to tell you
what they really think. The best
technicians want the customers feedback.
Don't make the mistake of not asking how your food tastes.
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Important Service Guidelines For Upholstery
Cleaning And Area Rug Cleaning |
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Upholstery Cleaning Procedure |
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You will be doing a lot of upholstery
cleaning with our company. It is only a matter
of time before you experience a material that is
color unstable . It is critical that you follow
this procedure to ensure you do not damage any
material you clean. This procedure has been used
for over a decade on thousands of pieces of
upholstery
and
has never damaged any fabric.
Overview:
Upholstery cleaning is by far one of the most high risk services you can
do in our industry.
In the world of upholstered fabrics, there is no uniformity in the
way fabrics are manufactured or produced. This creates allot of
variances in how fabrics can respond to cleaning agents. In our
companies history we have definitely "bought" a few couches in our time
and learned from our mistakes. Trust us when we tell you this : Its only
a matter of time before you clean a sofa that
will be likely to discolor or "brown out" And it
may be no fault of yours. Its just may be
a fabric that has either unstable colors dyes or
is very sensitive to ph levels.
The procedure we employ with our
service partners is not optional. It is critical that you adhere to this
procedure only when cleaning upholstery for our clients.
It all started with the Von Schrader Machine
First I want to
give you an overview of how we came to the conclusion of using our
special process. In the early 1990's our company began utilizing a
special machine for delicate upholstery called a Vonschrader Esprit
Upholstery Machine.
We purchased 3 of them. This machine utilizes a foam
cleaning agent with a motorized brush head. Here is a picture of the
actual machine. Notice the motorized brush head
(this is where foam came out) and the separate
vacuum piece.
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The Von
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Our company used this machine for over 5 years
with great success. We loved how we could clean pretty much every
fabric with it and the material dried very quickly. Most experts will
tell you that the number one issue with upholstery cleaning is the
number of things that can go wrong if a fabric stays wet to long.
Moisture is always dangerous:An upholstery
inspector once told me:
"Mike you could throw a couch in a lake and if
you could get it to dry in 20 minutes there would probably be no harm to
even the most delicate fabric".
So we always
knew that dry time was key to safety. The Vonschrader machine was
excellent at this. Most fabrics dried within 30 minutes regardless of
how many times you went over an area. So there was no risk in
repeating a cleaning procedure 4 or 5 times to get the best result on
the arms or seat cushions.
With all of
the other forms of cleaning, the more you go over the fabric the wetter
it gets and the longer the dry time. And of course the higher the risk
of something going wrong. Bleeding, brownout and fugitive dyes are
the most common issues cleaners face. I cant tell you how frustrating it
was to throw a whole years worth of upholstery profit out the window
because we had to buy a 5 thousand dollar couch!
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problem with the VonSchrader machine
The problem was, the machines
were very high maintenance for us. We often only had 2 out of the 3
working at one time due to one failure or another. Plus, whenever
the machine went down we usually had to wait a long time for parts.
Don't get me wrong we loved the machines effectiveness. It just had a
hard time holding up to the volume of use we were giving it.
So, around
this time we started to experiment with devising our own system using
the mechanics of what we had learned from the Vonschrador machine.
Now, when we cleaned with the Vonschrader machine we were creating a
very thick foam almost like a thick lather. This foam mixed with the
dirt and brushed nicely into the material.
The foam came
directly out of the brushhead while we massaged the brush into the
fabric. The more we brushed with the motorized brushhead, the more
the foam seemed to release the dirt. Allot of times, the foam would turn
brown as we powerbrushed it. Then we would
take the little vacuum head and just vacuum the foam off. There
was no moisture or rinsing agent being injected into the fabric at
all. This worked great. The fabrics dried quickly and the
customers loved the results. We set out to replace the Vonschrader
machine with our own manual system. Here is what we came up with......
We
Decided To Replicate The Meathod
After about 3
years worth of researching, we found a product called Prochem
Fine Fabric Shampoo. This is also a foaming type of cleaner that is
very neutral so it can be used on pretty much any fabric. It cleans well
, but the biggest key is the foaming action it creates. Its nice and
thick just like the Vonschrader product. This is the only product we ask
you to carry for upholstery cleaning. Here is a link to purchase this.
Prochem Fine Fabric Shampoo
So ultimately
there are only 4 tools you need for upholstery cleaning:
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Don't take chances with upholstery. Its
only a matter of time before you come
across an unstable or sensative fabric.
Clean safe with our advanced method.
You can clean
any fabric safely with
this meathod. |
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Prochem Fine Fabric Shampoo |
Upholstery Horse Hair Brush |
Hand Pump Sprayer |
Upholstery Handpiece |
We came up
with a 5 step procedure using this product.
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Mix the Prochem Fine Fabric Shampoo
according to the directions on the bottle. Pour this into the
Handpump sprayer. |
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Spray a nice even mist of the
product on the sofa using a hand pump sprayer |
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Brush the product thoroughly into
the fabric. Lather the fabric well. |
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Vacuum the product completely off
of the fabric using your hand piece. (With no water running through
the hand piece) |
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Repeat steps 2 through 4 until you
achieve the desired result. |
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You should be
able to clean any upholstery fabric with this procedure. it does
not matter if the fabric is marked wet clean or dry clean only. This
procedure is safe, its effective and its simple. Just like the
Vonschrader system.
Of course
there are many schools of thought as to how upholstery should be
cleaned. And without question there are techniques that are much more
aggressive then our process. But in terms of safety and risk management,
I feel this is the best method we can employ.
The fact of the matter
is, our company has never damaged a piece of upholstery with this
method.
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Our Super Safe Area Rug Procedure, Using The
Same Prochem Fine Fabric Shampoo
A lot of technicians get intimidated cleaning
expensive area rugs because of the danger of
damaging a rug. Some technicians insist on
"picking up" the rug and taking it to an
oriental rug cleaning company . If you use
our proven system, you can clean
ANY
AREA RUG YOU WILL EVER ENCOUNTER. Right
in the customers home, safely. We have used this
procedure for over a decade and have never
damaged a rug with it....
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Step 1 |
Mix the
prochem fine fabric shampoo in a 2 or 3
gallon sprayer per the instructions.
Place a plastic drop cloth under the rug
to protect the floor from moisture.
($2 at home depot) .
Very important for image. |
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Step 2 |
Spray the rug heavily with the shampoo.
And rake the shampoo in thoroughly with
a carpet rake. You want to rake north
and south and east and west. As you rake
the rug, you will actually see the rug
start to "look clean" from the shampoo
agitating into the rug. The goal is to
rake the rug until it looks completely
clean. |
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Step 3 |
The final step is to rinse the rug using
a neutralizing rinse like prochem fiber
rinse. (be sure to do a lot of dry
strokes when you are finished, to
leave the rug as dry as possible) |
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General
Route Operating Guidelines Section 6
Job Close Out Requirement.
Our company uses easy to learn systems...
These systems organize, schedule and issue jobs
to you. Upon completion of each service, you are required to close out
the job and email the client a receipt on our
cell phone app. |
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Online Calendar Management
System |
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Our company utilizes an online calendar to
coordinate schedules between our sales
team and you. You will be able to mark off
timeslots where you have personal jobs
scheduled. And our sales team will simply try to
fill your vacant time slots with our jobs. This
calendar is on google
and you will be given access to this.
♦- It
is critical that you keep this calendar updated
and current with your personal jobs.
♦- If
you need time off or day off, simply mark
your calendar off for that timeslot or day.
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Job Issuing System |
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Our sales team will issue your next day jobs
between 3pm and 6pm each day.
♦- Your
jobs will be emailed to you.
♦- You
will be issued work orders in your email.
When we email your work orders to you, you will
print these out. And have the client sign them
when the service is completed.
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Client Invoice Issuing
System |
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Upon completion of the service, the procedure
for invoicing the customer is as follows:
♦-Customer
signs the printed work order. (You keep this for
personal archiving )
♦-
Customer is emailed the full color invoice as
receipt. (using our phone app)
♦- Any
in home sales you add should be itemized on both
the email invoice and the printed work
order.
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Managing Easy Pay Customers |
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Easy Pay is a program our sales team uses to
help encourage sales. This program enables a
customer to pay for our service in two payments.
One payment is due upon completion of service.
And one payment is due in 30 days from the date
of service. We discourage customers from using
checks for easy pay.
Customers are encouraged to use a credit or
debit card for easy pay processing.
BOTH PAYMENTS MUST BE COLLECTED BEFORE WE LEAVE
THE JOB.
If a customer is scheduled on our easy pay
program, the invoicing procedure is as follows:
♦-Ask
the customer for a credit or debit card. And
explain that we will only be charging half the
amount today. And the balance 30 days from
today.
♦- Call
headquarters and process the first payment. And
report that you have an easy pay customer.
Headquarters will record the customers payment
info for the 2nd payment.
♦-We do not
prefer to accept checks with the easy pay
program.
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Job Closeout System |
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Upon completion of the service, the service
partner is required to close out all jobs before
leaving the clients home. (Even jobs that cancel) .
This is done by using the cell phone app issued
to you. This
procedure essentially tells headquarters what
the end result was for that job.
♦-
Please "check in" to the job when arriving and closeout
the job before leaving the
home.
♦- If
job cancelled explain why on the closeout.
***(Always contact headquarters in the moment if a job
is cancelling)
♦- If
any In home sales were achieved, please itemize
what was sold on the closeout.
♦-
Please grade the sales rep on each job, for both
pricing and invoicing accuracy.
***(This is essential to help us maintain job quality)
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Interacting With
Our Salespeople
Maintaining Conviction And Belief In What They Sell..
As a National Service Partner you will have
constant interaction with certain Sales People from the national
headquarters.
I ask you to be very conscientious of the impact
you have on our sales peoples "belief" in what they sell. I encourage
our National Service Partners to always demonstrate a "can do attitude"
when coordinating with our sales people.
Why?
Because the
personal view they develop for you will have a direct impact on their
belief in what they are selling.....Which is
you. When a Sales Person believes strongly in what they
sell, their sales increase.
We
have severed relationships with National Service Partners in the past,
because we felt the Sales team did not have faith and conviction in the
technician they were marketing. All of the elements we preach
about how to treat a customer to "win them over' apply to how we
also treat our sales people
and also how we treat our National
Service Partners!
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How you will be paid by our headquarters.
Maintaining Conviction And Belief In What They Sell..
As a National Service Partner you will have
a check mailed to you approximately every 2 weeks with a detailed market report
showing the progression of your market.
Depending on where in the pay period you start, you may have to
wait up to 3 and a half weeks for your first check. But once you receive your first
check you should expect a check about every 2 weeks. (Within a 3
day window).
Payroll checks are processed over a 3 day period. Depending on where you
are in the process your check will be issued on one of the three days we
are processing . Please allow a 1 to 3 day window for your check to
arrive.
*Deposit Flags
As a new partner you
will be subject to deposit flags for the first 9 months of your
partnership. The payout system used to pay our National Service Partners
is completely automated. In the event that a deposit is not made within
48 hours of a job being completed a "deposit flag" is created in our
system that indicates a
manual deposit
check
must be done before pay out can be completed. This manual deposit check
must be done by a headquarters staff member as their
schedule allows. Deposit flags usually mean your check will be
delayed until all manual deposit checks have been completed. TO
AVOID DEPOSIT FLAGS, PLEASE MAKE ALL DEPOSITS WITHIN 48 HOURS OF JOB
COMPLETION. Our automated pay out system requires this ensure you are
paid on time.
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Achieving Equity Partnership
Maintaining Conviction And Belief In What They Sell..
As a new service
partner with our company, you may be given the opportunity to achieve
equity partnership with our company. What does this mean?
Put simply, you may be given a license you can own, that gives you
ownership of the account with us.
Think of it as owning an account that you can sell to another carpet
cleaner if you want to. You can sell the account for profit as
long we approve of who you are selling the account to. These licensed
accounts have been sold for as much as $40,000 by partners in our
company. You wont pay a dime for this license. We will simply give
it to you as part of the agreement for managing the market correctly.
Generally we want to work with a partner for a year before giving an
ownership license. But our headquarters has issued this license in as
little as 5 months to partners who have excelled in their ratings and
shown exceptional care of the clients in their market.
The truth is, our company wants to give a license to you. We feel you
will be an even greater partner if you are building equity with us. We
just have to know that we are compatible in our beliefs and operations.
We have to know that you care as much as we do. Over 90% of our partners
have ownership of their license.
Initially you will start off as a basic subcontracting partner and
you will be granted a temporary license to operate, while we obtain
ratings and measure your work performance. A Temporary license can
not be sold or issued to any other party.
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You are now ready to
begin your partnership
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Please notify our headquarters
that you have completed the online orientation. |
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Market Zone Mapping
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Please fill out
the cities and towns that make up the 4 zones of your territory. Your Sales
Reps will do their best to try to keep you in 1 zone with the daily routing. However
sometimes this is impossible based on the needs of the customers.
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